iliad-down,-connection-and-call-problems:-how-to-contact-assistance-–-rb

Iliad Down, connection and call problems: how to contact assistance – RB

Iliad Down, connection and call problems: how to contact assistance – RB

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Iliad Down, connection and call problems: how to contact assistance – RB

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Iliad Down, connection and call problems: how to contact assistance – RB

SMART EVOLUTION

From 10 this morning 8 million Iliad users have problems making and receiving phone calls and surfing online with a mobile connection: still no official response from the network operator

10 January 2022 – Last update 10 January 2022

Peak of reports for outages , starting from hours 10 of today 10 January 2021, for the telephone operator Iliad : hundreds of users are reporting the impossibility of making and receiving phone calls , others report the impossibility of surfing the net with the mobile connection. The reports are widespread throughout Italy, so it would seem a national down of Iliad.

However, the reports concern problems that are not always the same: some users are able to call mobile phones, but not landlines while others cannot completely call or receive. Not all users have connection problems. The reports have come from all the large and medium-sized Italian cities: Turin, Milan, Verona, Venice, Bologna in the North, Rome in the Center, Naples in the South (in the South there are numerous reports, but fewer than in the North). From what it is possible to understand at the moment, therefore, it is a generalized but patchy down, with different problems from area to area. The telecommunications company has not yet issued an official press release on the matter and on social networks, in particular on Twitter it limits itself to inviting users who report inefficiencies to write a private message with details on the problem encountered.

Iliad: customer service number

The number of the Iliad assistance 177 is currently unreachable, probably due to the high number of contacts. Iliad users in Italy, in fact, are many: the company at the end of September 2021 passed the threshold of 8 million active users , equal to 10, 5% of the market Italian telephony.

Hours update 12: 30

A about two hours from the beginning of national down of Iliad the situation has not changed: users still complain the same problems, which, we remember, are not the same for everyone, but the company still does not pronounce itself.

On the Facebook page of Iliad , in fact, the last post is yesterday (the horoscope 2022) while on Twitter Iliad limits itself to providing everyone with a pre-packaged answer: ” We are ready to help you. Write us a private message by 18: 00 and our support team will get back to you as soon as possible. Thank you, team iliad “.

The Iliad customer service number 177 is still unreachable, due to the very high number of calls received from users who do not they are able to call landlines, above all, and mobile numbers, and in some cases they are unable to surf the mobile network.

Hours update 13: 30

A about three hours from the beginning of national down of Iliad the situation seems slightly improved: user reports are decreasing, but some still have problems with landlines and receiving phone calls.

However, it would appear that Iliad has found the cause of the down and is slowly solving it . In the meantime, the company continues not to publish any official notes, while on social networks it merely responds with the usual pre-packaged answer . Iliad’s only content today on Twitter, at 12: 30, is a scheduled post with which the company advertises itself: ” Don’t be a sloth: get activated and activate immediately ‘this flash offer “.

We will update this article as more information becomes available .