Do you need good and high quality helpdesk software? The “Help Desk Software” category offers professional Turkish reviews of free and paid consultation and service center software. Provide remote support, manage your support services, and improve the management of user errors; additionally any recommended advisory software that will allow you to help protect your personal computer.
Let’s examine the concept of Helpdesk in more detail
At a minimum, the Helpdesk should be able to;
- Your customers should be able to get support by themselves or from a help desk agent on the portal you provide.
- Agents must be at a level of knowledge to effectively respond to customers’ questions.
- It should be able to measure customer satisfaction.
5 Best Helpdesk Software
This Video: Top 5 Best Helpdesk Software – The Best Help-Desk Software Reviews If you want to manage your customers like a Pro using a powerful helpdesk software? Find the best Help Desk Software that helps to track and solve customer support tickets.
1. EasyDesk helpdesk
A search logging program with many features
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2. ManageEngine SupportCenter Plus
We currently do not have a review for this software: ManageEngine SupportCenter Plus, version 7. If you would like to write a review for this software, please submit it and we will gladly include it here.
ManageEngine SupportCenter Plus is a 100% Web-Based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package.
It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.
Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.
Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests.
Customer Case Tracking
A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers.
Empower your Support Reps with easy access to answers with a Web-Based searchable knowledgebase and enable faster problem resolution.
Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations.
Account & Contact Management
Track and manage all your customer accounts and their contact information, and thereby improve customer relationships.
Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased.
Customer Service Reports
Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.
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By using the Helpdesk Elite program, you have the opportunity to manage your computer departments. This software handles appointments, email sending, contacts, support calls, training and inventory.
The program is flexible and allows you to save money. The program is compatible with Windows Xp, MS Access, Windows 97, Windows 2002 and MS Outlook.
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We do not currently have a review for this software: Speed Test, version 1.0.736. If you would like to write a review for this software, please submit it and we will be happy to include it here.
The Ultimate Speed Test:
– Speed Test (Actual Maximum speed)
– Monitor Upload / Download transfer
– Ping Testing
– Website Downtime / Error monitoring
– Website response time, connection time and bandwidth
– WIFI Signal strength
– LAN / WAN / Home network bandwidth testing
– CPU Usage
– Memory usage
– Hard Drive space monitoring
– Hard Drive Activity
– Battery charge
– System Uptime
– Virtual Memory
– Single process memory usage
All these features plus much more. The Alert wizard allows you to perform actions depending on your system performance. You can even print the graphs. You can view this data in line graphs, bar graphs, or even SysTray icons.
All data can be logged and easily viewed in graphs or even opened in MS Excel.
Speed Test is the only software that will actually test your maximum speed test by automatically downloading files on a regular basis, therefore maximizing your connection and showing your connection speed status. Don’t believe all the others that says they test bandwidth, they don’t, they are merely measuring data transfer and forcing you to download file to test your connection. Speed Test will do that all for you.
With Speed Test, you will never have to run an online speed test ever again. Speed Test does it all for you all day, week, month, or year long and logs the results so you can see your connection’s full speed over time.
If you have a website, you can even ensure that your website is up and running at all times while testing for errors, connection time, response time and even bandwidth.
Speed Test is a must have for EVERYONE that owns a computer.
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5. ManageEngine ServiceDesk Plus
We don’t currently have a review for this software: ManageEngine ServiceDesk Plus, version 9.3. If you would like to write a review for this software, please submit it and we will be happy to include it here.
ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too.
By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization.
It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases.
It also provides import of requesters & assets from .csv files & user satisfaction survey.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities.
The Free Edition allows a single Technician manage unto 25 Workstations.
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