News, Having problems activating your California gas tax refund debit card? Try again : detailed suggestions and opinions about Having problems activating your California gas tax refund debit card? Try again .
Jose Ahumada was hoping to use his $350 gas tax refund from the state of California on the necessities: food, gas, credit card payments.
But when he received the one-time payment via debit card in the mail Friday, the phone number required to activate the card wasn’t operational. He said he listened to the “prerecorded message” that simply explained the state’s Middle Class Tax Refund program first in English, then in Spanish — then the call would end. There was no option to activate the card or talk with a representative, and no online help, he said.
“The website and customer-service numbers don’t provide any help or assistance, and the only way to activate the card is via phone,” Ahumada said.
The debit cards appear to have been mailed early to some people who were unable to access the funds over the last few days; the provided 1-800 number required for activation — the same number listed on the website for the cards — had no option to activate the cards.
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