call-center:-now-there-is-a-new-procedure-for-blocking-calls-–-rb

Call center: now there is a new procedure for blocking calls – RB

Call center: now there is a new procedure to block calls – RB

Hello, Welcome to the RockedBuzz News site! I will present you all the details of Call center: now there is a new procedure to block calls – RB here.

Call center: now there is a new procedure to block calls – RB

Call center: now there is a new procedure to block calls – RB We have explained the details of the news, step by step, below. Call center: now there is a new procedure to block calls – RB Keep reading our news. Here are all the details on the subject.

Call center: now there is a new procedure to block calls – RB

It was talked about at the beginning of the year, but today it seems to be official: from the end of the month, or by February 2022, it will be possible to block incoming calls from call centers also from mobile phones . The register of oppositions against wild telemarketing, until now reserved only for landline phones, has also been extended to the mobile network. Let’s see what it is and how the new procedure works.

Call center, stop phone calls: the register of oppositions will also be extended to mobile phones

The announcement came directly from Simone Baldelli, president of the parliamentary commission of inquiry on consumer and user protection, who wrote on Twitter: “Excellent news for consumers, in a few weeks there will be a new regulation on the opposition register. , extended to automated calls, without operators and on mobile telephony. MISE Deputy Minister Gilberto Pichetto said this at the hearing, answering a question from me “.

A promise, therefore, that after the first announcement against aggressive telemarketing (we had already talked about it here), today gives us times that seem to be certain.

How it works and what is the register of oppositions against aggressive telemarketing

The Public Register of Oppositions (RPO) is a tool against so-called advertising “Aggressive” , for the protection of consumers, provided for by the regulation of telephone and paper marketing (established by Presidential Decree no. 178 / 2010, updated with DPR n ° 149 / 2018 ).

It is a free service for the user that allows you to oppose the use of the numbers for advertising purposes. telephone number of the owner and the corresponding associated postal addresses, present in the public lists, by operators who carry out marketing activities by telephone and / or paper mail.

With the RPO it is possible to block the processing of personal data, present in public telephone directories, by operators who use these directories to carry out marketing activities by telephone and / or paper mail. The opposition does not cancel the validity of the consents for contacts with commercial purposes, issued directly by users to the individual companies, without prejudice to the right of opposition pursuant to art. 21 of the Regulation (EU) 2016 / 679.

In fact, registration in the register is enough to be protected from continuous calls – often repeated and insistent – by the call center.

Call center call blocking: the new procedure for smartphones and mobile phones

The registration , the updating of data and the revocation of the Public Register of Oppositions can take place by following four mode :

via web , by filling in an electronic form (here direct access) by telephone , or by calling the RPO toll-free number 800 265 265. During the call, the user must choose the desired operation and follow the instructions of the automatic responder, communicating some personal data, including the Fiscal Code or the VAT number (in case of difficulty it will be possible to receive assistance from an operator, from Monday to Friday from 09. . at 13. 00 and by 14. 00 at 18. 00); by email, by e-mailing a specific form (here the instructions for filling in); by registered letter , sent to “MANAGER OF THE PUBLIC OPPOSITION REGISTER – SUBSCRIBERS”, OFFICE ROME NOMENTANO, POSTAL BOX 7211 , 00162 ROME RM. Personal data can be communicated using the special “Registered Form for Registration, Revocation and Data Update” (downloadable here) or they can be reported on plain paper.

The copy of a valid identification document of the applicant must be attached to the request (otherwise the practice will not be managed by the system).

The new procedure, except for future changes, provides for the extension of this service also to owners of smartphone : therefore, for the mobile network, it will be necessary to follow the same instructions and send the request following one of the methods explained above.